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SMART – BENQ – EPSON – NEC – ROTH – PROMETHEAN – Warranty Procedures for 2015

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Vendor Warranty Information

Cablers are fully committed to our customers, and we believe this commitment should not stop once the sale has been made.

Cablers have a warranty agreements with all of our vendors, providing our customers with peace of mind when purchasing any item from us. As a reseller, the vendor warranties give Cablers the opportunity to offer our customers reassurances and guarantees that, should there be a technical issue with their purchase, there is an official support procedure to rectify the problem.

 

Cablers also have our own team of support staff and a dedicated support portal which can be accessed here: http://support.cablers.co.uk/ Or by emailing us at: support@cablers.co.uk

Support portal

Through the Cablers support portal you can register any fault and track its progress until it has been rectified to your satisfaction. Cablers will of course do all that we can to help you pursue your in warranty claims but we are also here to help assist with your out of warranty products too and we have a team of trained and fully qualified engineers and technicians available for on-site call outs to assist with all your audio visual and IT related issues.

Below you will find some helpful contact details to assist you with any warranty claim you may need to make. If the manufacturer you need is not listed please contact our customer service team on: 01787 221166 or email support@cablers.co.uk and we will provide you with the details you require.

 

 

 

 SMART Warranty      Smart extraordinary made simple Steljes technology with purpose

An excellent range of SMART warranties are available through Steljes

SMART provides a return-to-base warranty but with the Steljes warranty services, you gain the advantage of a free upgrade to an onsite warranty.

Please contact the Steljes warranty support team who will be able to assist you with any queries on 08450 747007 or alternatively email: warranty@steljes.co.uk

Contact Steljes About Your SMART Warranty
Their expert team are happy to help. Just pick up the phone

Steljes support helplines are open between 9am–5.30pm Monday-Friday (excluding holidays).

Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

Education: 08450 724999
Corporate: 08450 724888
From Ireland: +353 (0) 1 6464000

BenQ Warranty    Benq logo

BenQ provide a 3 year onsite warranty for their projectors and interactive Flat Panels.

Please contact Steljes regarding faulty products on 08450 724999 or email service@steljes.co.uk

 Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

 

 

Epson Warranty          Epson logo

Please contact Epson regarding faulty products on 0871 4237766

Please have the model and serial number of the product when you call or email  to ensure Epson can assist with your warranty claim.

 

 NEC Warranty     NEC logo

Please contact NEC regarding faulty products on 0870 120 1160 or email the team on ukcrtlcd@emea.nec.com

Please have the model and serial number of the product when you call or email  to ensure NEC can assist with your warranty claim.

Roth Warranty      Roth logo

Roth provides a 3 year return to base warranty

​Please contact Roth AV Ltd regarding faulty products on 01753 682782 or email: support@rothaudio.co.uk

Please have the model and serial number of the product when you call or email  to ensure Roth can assist with your warranty claim.

VIVIDtouch Warranty               Vividtouch logo

All VIVIDtouch interactive flat panels are covered by a ​5 year onsite warranty as standard

Please contact Steljes regarding VIVIDtouch faulty products on 08450 724999 or service@steljes.co.uk

Please have the model and serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

HITACHI Warranty      Hitachi logo

Hitachi provide a 3 year de/re-install hardware warranty, as well as a lamp warranty.

Please contact Hitachi regarding faulty products on 01684 290000 or email the team on: Service.admin@equinox.co.uk

Please have the model and serial number of the product when you call or email  to ensure Equinox can assist with your warranty claim.

Promethean Standard Warranty & ActivCare      Promethean logo

Promethean offers two warranty options, including:

ActivCare Standard Warranty: Their basic warranty offering, automatically provided for all Promethean products
ActivCare+: Their Premium purchasable warranty extensions and enhancements available for registered Promethean products

Technical Support Number  0844 249 2077

Open: 08:30 – 17:30

ActivCare Standard Warranty

The Standard Warranty is a basic warranty offering, automatically provided for all non-registered Promethean products.

Promethean hardware products should be registered to obtain a certificate and upgrade to on-site warranty.  Registration starts the warranty from the date of installation and lets you take advantage of toll free telephone numbers.  Registration must take place through Promethean’s Registration Portal within 90 days of the date of installation or set up.

In order to provide quality support, Prometheans Customer Support team will need the product serial number and/or the proof of purchase. They offer free online support through their Knowledgebase, as well as access to telephone support charged at a national call rate (where geographically available).

Please note:

Priority support lines are available for holders of registered products. Please refer to your ActivCare warranty documentation for access details.

Email support will be available throughout by visiting www.prometheankb.com and completing the “Contact Us” form.

The Standard Hardware ActivCare Warranty accompanies all products shipped from Promethean.

To see all Cablers products and services
visit our website cablers.co.uk

 

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Cablers Ltd
The Business Centre
Earls Colne Business Park
Earls Colne
Essex
CO6 2NL

BenQ teachin

BenQ Touch Screens are versatile interactive classroom displays and the Education Team at Cablers have taken a liking to full range of interactive touchscreens offered by BenQ. They are not the only type of screen we supply and  install. Cablers engineers are busy everyday in schools across the south east providing network services and installing audio visual equipment including screens supplied by many manufactures but the BenQ interactive touch screen has forced its way to the top of the pile. It provides schools with a versatile classroom display that is technically advanced, robust and reliable, aesthetically pleasing and excellent value for money even without the Special offer that is currently available or the class leading software that comes included as standard.
If you looking for a touch screen that fits into a classroom environment perfectly which will allow pupils to experience real time collaboration and facilitates the ability for them to contribute to lessons through their own mobile devices from anywhere in the room or directly via the touch screen. A classroom display that supports Windows, MAC, Linux and Chrome operating systems. An interactive display that includes a number of effective learning tools and comes bundled with  SMART Notebook Advantage software for whiteboard applications and lesson building. A screen that has all of the connections you will need to support new and legacy equipment and one which delivers a first class user experience then you should seriously consider a BenQ interactive display.

Cablers Pricing & Offer details for BenQ interactive screens

BenQ RP700+ aBenQ screens come in three sizes 55″(RP551+) 65″(RP650+) 70″(RP700+)

This is why the BenQ RP700+ is top of the class

Easy to use and easy on the eye with BenQ Eye-care™ interactive displays, the BenQ RP700+ delivers a 70” classroom interaction solution enhanced by BYOD support.


BenQ Blue light image - Copy        

Low Blue Light Technology

The interactive flat panels are built with BenQ’s Low Blue Light Technology to reduce harmful blue spectrum light emission, which causes eyestrain, eye fatigue and even mascular degeneration. The Low Blue Light technology features the Classroom mode that combats the possible side effects associated with blue light in every usage occasion.

    AG(Anti-Glare) Glass

The screen’s anti-glare glass reduces reflection, for more legible text and clearer images, helping students avoid eyestrain and facilitating more effective instruction. The picture on the left shows AG glass which minimizes interfering glare on the screen surface. The picture on the right shows how conventional glass is prone to suffer from irritating glare that is not very friendly on the eye.

BenQ rp700plus_Anti_Glare fish 1BenQ rp700plus_Anti_Glare_c Fish Bad

 

 

 

 

 

 

Ambient Light Sensor               BenQ sensor_tl650

Automatic brightness adjustment ensures the best viewing experience regardless of ambient light levels, while protecting the eyes and reducing power consumption by up to 50%.

 

MDA Software

Multiple Display Administrator (MDA) saves time and effort by providing remote management of BenQ Interactive Flat Panel MDA also supports remote shutdowns of equipment not in use, saving significant power costs.

BenQ mda_rp700plus

BenQ front_rp700plusFront Bezel Hot Key Design

Hotkeys are incorporated on the front bezel for quick and easy access to Freeze and Blank features as well as volume and input source control.

BenQ quick_rp700plusQuick Access on Remote Control

The Freeze and Blank features are built as hotkeys on the remote control for easy access to support classroom instruction and presentation efficiency.

 

 

 Multi-Platform Compatibility

Compatible with major operating systems from Windows to Mac, Linux and Chrome, the interactive flat panels are built to work seamlessly with a wide range of computing and mobile devices with a simple plug and play.

BenQ multi_rp700plus

BenQ touch_rp700plus

Multi-PC Touch Support

With three USB ports, one set on the front bezel for easy access, the interactive flat panels support up to three computing devices.

                                          

DisplayNote Software        display-note-bog-v2 training

The DisplayNote software is a cross platform solution that facilitates real-time collaboration across multiple computing and smart devices, enabling everyone to stream content and contribute to the presentation. The Wireless Desktop Control feature further allows teachers to mirror and wirelessly control their PC from anywhere in class, freeing them from traditional lecture style teaching.

    BenQ ez_rp700plus

         EZCast Software

The EZCast software features WiFi Display that projects diverse digital content from computers and smart devices as well as your cloud storage via WiFi. Its Quad Split Screen feature supports cross-platform split-screen display from up to four input sources. As a result, teachers and students are able to share and interact freely.

                                                               SMART Notebook Software  SmartNotebook banner2

Choose the option that includes the SMART Notebook™ collaborative learning software, which sets the standard for creating, delivering and managing interactive activities within a single application. SMART’s award-winning Notebook software will give you access to a rich set of activity creation and delivery features with exciting ready-made content, tools and support for you to use in your classroom

Smart Notebook banner1

 

Key Features of BenQ RP700+ 70” Interactive Touchscreen Anti Glare LED Display

· Chromebook compatibility
· Anti Glare Display
· Interactive Touch Technology
· 70” Diagonal Screen
· High Definition and Optimal Resolution (Full HD 1080p – 1920 x 1280)
· 16:9 Widescreen Aspect Ratio
· 4000:1 High Contrast Ratio
· In-built amplifier and speakers (12W)
· I/O Connections: 3 x HDMI, 3 x USB, 1 x Power (AC) Input, 1 x Power (AC) Output, 2 x Line-in,
  2 x Composite Video (BNC) In, 1 x Composite Video (BNC) Out, 2 x   15W Built-in Speakers, 1 x RS232 In, 1 x S-Video In,
  2 x Component  In,1 x    Microphone-in (¼’), 1 x AC Power Switch
· Dimensions (W x H x D): 1645.1 x 971.8 x 123.5mm
· Weight: 72kg
· 3 Year On-Site UK Mainland Warranty
 

http://www.benq.com/product/largedisplay/RP700plus/#panel-spec

http://www.cablers.co.uk/wp-content/uploads/2014/07/BenQ-IFP700+-interactive-display-from-Steljes.pdf

 

 

Cablers have been providing Education Technology solutions to schools and colleges for more than 15 years. In that time we have developed deep understanding of how schools operate. How they want to use and integrate technology into the curriculum and we also have knack for picking out products in the market place that deliver fantastic value and tick all the boxes that educational establishments have to check off before they commit to a purchase.

Contact the education team at Cablers for advice on the educational technology that will transform your classrooms and teaching practices

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LearnPad Promotion

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Learnpad logo

 

SIMPLE CLASSROOM TABLET SOLUTIONS

***New for the 2014 Curriculum ***

The LearnPad team have been busy creating 103 NEW Primary Lesson Profiles for teachers to use with their pupils.         Covering everything from The Stone Age, Yr6 Algebra and Yr3 Computing to KS1 Geography and KS2 English.
They have also created a free poster with some  favourite 2014 lesson profiles and a free 2014 curriculum booklet containing all 103 lesson profiles

Its a useful tool that should save teachers valuable time. For quick and easy access to the Profiles, it’s just a simple scan of the QrKeys on the poster and booklet using the LearnPad.

Your schools can order a free poster by filling in this order form.

Teachers can find all of the 2014 Curriculum resources here. 

Learn Pad curruculem 2014

 

***Customer Offers***

Learn Pad Refer a friend

We are asking LearnPad user schools to refer new schools to us that may be interested in purchasing LearnPads.

Just contact Cablers and we will do the rest for you.

                       If the schools that are referred to us go on to purchase a class set of 30 or more tablets, the school which did the referring will receive a Free Octavo when the referred school has placed their order and subsequently made payment.
Terms and Conditions apply.

Learn Pad £100

FREE £100 Content Voucher

Any school that has
previously ordered 10 or more tablets and now wishes to place an order
for a class set of 30 or more will receive a free £100 content voucher
code that they can retrieve against any premium content in the LearnPad
store.

Talk to our Education team to find out more.

The closing date on these campaigns is December 31st, 2014.
Terms and Conditions apply.

Visit the Learnpad website for information on the latest product lineup.

Learnpad website

 

Or watch this short video which explains why Learnpad is Made for the classroom…

Not adapted to it !

Learnpad video
Watch LearnPad’s 60-second video showing why LearnPad is the award-winning classroom tablet solution that is rapidly becoming the number one choice for teachers worldwide.

 

Cablers Network & AV Solutions  have teamed up with some of the best independent trainers in the country to offer accredited high quality on-site training for your school

Book in a Twilight session or a Full / Half day training session for Promethean Activinspire , Smart Notebook , DisplayNote or Onelan to get the most out of your existing hardware/sofware investment and make your lessons more fun and engaging. Its your students who benefit most of all.

“Technology is only as good as the user.”

Depending on your needs we can arrange a tailor made on site training program, your staff will be able to learn by doing, its usually a real hands on approach where everyone has a go regardless of age and ability. Training will empower your staff with the necessary skills and confidence to use these teaching and learning systems as they were designed. It will make their lessons more engaging and fun whilst improving the overall learning experience for students.

The accredited trainers that work with you will make sure that every teacher leaves the course more motivated, confident, skilled and enthused than before. The beauty with a tailor made course is that it can be deigned and aimed at beginners, intermediate or advanced users and all will come away knowing far more than when they started.

Contact Cablers to discuss your training requirements.

 

Promethean training

Get the most from your Promethaen products. Learn how to utilise Activinspire, Prometheans award winning software. With instant access to a multitude of rich resources and content, such as images, videos, sounds, templates and gesture touch applications that make presentation development and delivery easy for today’s technology driven lessons.

 Smart-Notebook Advantage-big

SMART Notebook software connects you to a full ecosystem of content; tools and support to help you create high-impact lessons that bring learning to life. A powerful and easy-to-use application, SMART Notebook software enables you to easily design and  deliver interactive lessons that create more extraordinary learning moments for your students. See how much more you can do when you use some of the many bolt on products Smart offer such as the

Smart Classroom suite interactive learning software.  Smart training

 

 

display-note-bog-v2 training

This is a highly flexible collaborative software solution that works with any device on any platform. Designed for the next generation of interactive learning and presenting. DisplayNote transforms presentations for teachers and students. Use it to present wirelessly with a tablet and mirror your screen to your classroom interactive display and to every students device. Students can capture your slides on their devices, make changes and then share and collaborate with each other in real time. At all times the presenter/teacher stays in control.

 Onelan training

 Onelan Digital Signage provides tools to effectively targets messages direct to your audience.

        Here are a few things you can do with it:

  • Display news and details of campus events
  • Instantly convey emergency messages
  • Provide sports updates
  • Highlight important events
  • Assist navigation for students and visitors
  • Allow instant registration for clubs and activities

With our onsite training you will be looking for excuses to change your display on a daily basis.

Contact the education team at Cablers for advice on training for your staff so that you get more from your investment in new technology.

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Promethean provide some great options with their interactive whiteboards

The other prevalent interactive white board Cablers supply to schools are from Promethean who have also refreshed their range recently. (You can read my first post about Interactive Whiteboards here.)

promethean-activboard 500                      Promethean-ActivBoard-500-Pro

They come in three different varietys which are the Activboard500 Pro, Activboard300 Pro and the new entry level ActivboardTouch. Promethean no longer supply the Activboard100 to UK schools. Each  of these Activboards is then offered in a range different sizes to suit all class rooms. (78″ 87″ 95″ 88″) As with most other class room multimedia solutions you can mount these boards to a wall, on a mobile stand or you can opt for a height adjustable option either fixed or mobile. We will be able to advise on the best solution once we understand how you want to use equipment.

Promethean bundle their boards with ActivInspire software.  Using it teachers transform traditional, lecture-based classrooms into learning environments infused with imaginative, interactive experiences that captivate students’ attention while granting them the freedom to take ownership of their achievement. Designed to foster collaboration and active learning, ActivInspire empowers users to blend real-time assessment and real-world experience into the learning process.

ActivInspire provides you with everything you need to create differentiated lessons filled with rich, hands-on activities in a fraction of the time. With it you will simplify lesson preparation and delivery. Its intuitive interface allows teachers to easily create lessons, enhance collaboration and engage students through interactive tools.  With curriculum-based templates and an assortment of tools, images and activities, ActivInspire provides you with all the building blocks you need to create an interactive learning environment. Connect with Promethean Planet, one of the world’s largest online educator communities, to discover a wide variety of free resources for use in the classroom.

Although you can order your Promethean board to be bundled with one of Prometheans own brand projectors, either short throw, ultra short throw or extreme short throw. We would recommend that you speak to your installer about having your board supplied with a projector that has a dedicated education warranty from a third party such as Epson. It will often save you money and it allows you more freedom to specify which connections you want with your installation that will best suit your existing class room equipment and the new technology coming through.

Promethean utilise capacity resistive touch technology for their board control which senses a pen or finger with infra red. What ever ActivBoard you pick it will require installation by a Certified Promethean Installer like us here at Cablers.

Why not give us a call on  01787 221166 for some friendly advice about your class room multimedia options.

We can also help get the most out of your IT investment by training your staff to use Activinspire.

(Please see the Promethean board comparison chart below)

Product Comparison

 

ActivBoard 500 Pro

ActivBoard 300 Pro

ActivBoard Touch

Installation Options Mount, Adjustable, Fixed, Mobile Mount, Adjustable, Fixed, Mobile Mount
Board Sizes 78″, 87″, 95″ 78″, 87″, 95″ 78″, 88″
Dual User Yes Yes   Yes
Dependent upon application software and operating system
Types of Interactivity Touch and ActivPen ActivPen Touch
Integrated Speakers and Amps Yes Yes Add ActivSound System
Wireless Connection Option Add Wireless Upgrade Pack  –
Two USB Ports Yes Yes  –
Software Included ActivInspire Professional Edition or  Promethean ActivOffice;
Promethean Apps
ActivInspire Professional Edition or  Promethean ActivOffice ActivInspire Professional Edition
Operating Systems Windows, Mac, Linux Windows, Mac, Linux Windows
Standard Warranty Three Years * Three Years * One Year *

 

 

* Extended Warranty available. Terms and Conditions apply.                                             http://www.prometheanworld.com/gb/english/education/products/