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SMART – BENQ – EPSON – NEC – ROTH – PROMETHEAN – Warranty Procedures for 2015

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Vendor Warranty Information

Cablers are fully committed to our customers, and we believe this commitment should not stop once the sale has been made.

Cablers have a warranty agreements with all of our vendors, providing our customers with peace of mind when purchasing any item from us. As a reseller, the vendor warranties give Cablers the opportunity to offer our customers reassurances and guarantees that, should there be a technical issue with their purchase, there is an official support procedure to rectify the problem.

 

Cablers also have our own team of support staff and a dedicated support portal which can be accessed here: http://support.cablers.co.uk/ Or by emailing us at: support@cablers.co.uk

Support portal

Through the Cablers support portal you can register any fault and track its progress until it has been rectified to your satisfaction. Cablers will of course do all that we can to help you pursue your in warranty claims but we are also here to help assist with your out of warranty products too and we have a team of trained and fully qualified engineers and technicians available for on-site call outs to assist with all your audio visual and IT related issues.

Below you will find some helpful contact details to assist you with any warranty claim you may need to make. If the manufacturer you need is not listed please contact our customer service team on: 01787 221166 or email support@cablers.co.uk and we will provide you with the details you require.

 

 

 

 SMART Warranty      Smart extraordinary made simple Steljes technology with purpose

An excellent range of SMART warranties are available through Steljes

SMART provides a return-to-base warranty but with the Steljes warranty services, you gain the advantage of a free upgrade to an onsite warranty.

Please contact the Steljes warranty support team who will be able to assist you with any queries on 08450 747007 or alternatively email: warranty@steljes.co.uk

Contact Steljes About Your SMART Warranty
Their expert team are happy to help. Just pick up the phone

Steljes support helplines are open between 9am–5.30pm Monday-Friday (excluding holidays).

Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

Education: 08450 724999
Corporate: 08450 724888
From Ireland: +353 (0) 1 6464000

BenQ Warranty    Benq logo

BenQ provide a 3 year onsite warranty for their projectors and interactive Flat Panels.

Please contact Steljes regarding faulty products on 08450 724999 or email service@steljes.co.uk

 Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

 

 

Epson Warranty          Epson logo

Please contact Epson regarding faulty products on 0871 4237766

Please have the model and serial number of the product when you call or email  to ensure Epson can assist with your warranty claim.

 

 NEC Warranty     NEC logo

Please contact NEC regarding faulty products on 0870 120 1160 or email the team on ukcrtlcd@emea.nec.com

Please have the model and serial number of the product when you call or email  to ensure NEC can assist with your warranty claim.

Roth Warranty      Roth logo

Roth provides a 3 year return to base warranty

​Please contact Roth AV Ltd regarding faulty products on 01753 682782 or email: support@rothaudio.co.uk

Please have the model and serial number of the product when you call or email  to ensure Roth can assist with your warranty claim.

VIVIDtouch Warranty               Vividtouch logo

All VIVIDtouch interactive flat panels are covered by a ​5 year onsite warranty as standard

Please contact Steljes regarding VIVIDtouch faulty products on 08450 724999 or service@steljes.co.uk

Please have the model and serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

HITACHI Warranty      Hitachi logo

Hitachi provide a 3 year de/re-install hardware warranty, as well as a lamp warranty.

Please contact Hitachi regarding faulty products on 01684 290000 or email the team on: Service.admin@equinox.co.uk

Please have the model and serial number of the product when you call or email  to ensure Equinox can assist with your warranty claim.

Promethean Standard Warranty & ActivCare      Promethean logo

Promethean offers two warranty options, including:

ActivCare Standard Warranty: Their basic warranty offering, automatically provided for all Promethean products
ActivCare+: Their Premium purchasable warranty extensions and enhancements available for registered Promethean products

Technical Support Number  0844 249 2077

Open: 08:30 – 17:30

ActivCare Standard Warranty

The Standard Warranty is a basic warranty offering, automatically provided for all non-registered Promethean products.

Promethean hardware products should be registered to obtain a certificate and upgrade to on-site warranty.  Registration starts the warranty from the date of installation and lets you take advantage of toll free telephone numbers.  Registration must take place through Promethean’s Registration Portal within 90 days of the date of installation or set up.

In order to provide quality support, Prometheans Customer Support team will need the product serial number and/or the proof of purchase. They offer free online support through their Knowledgebase, as well as access to telephone support charged at a national call rate (where geographically available).

Please note:

Priority support lines are available for holders of registered products. Please refer to your ActivCare warranty documentation for access details.

Email support will be available throughout by visiting www.prometheankb.com and completing the “Contact Us” form.

The Standard Hardware ActivCare Warranty accompanies all products shipped from Promethean.

To see all Cablers products and services
visit our website cablers.co.uk

 

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Cablers Ltd
The Business Centre
Earls Colne Business Park
Earls Colne
Essex
CO6 2NL

FREE 5 year projector warranty on the EPSON EB-X20

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EPSON EB-X20 projector

Epson EB X20

 

 

FREE 5 year projector warranty on the EPSON EB-X20
This offer is valid for orders placed with Cablers between 16th June and 31st August 2014.

Purchase an EPSON EB-X20 projector between 16th June and 31st August 2014 and receive a 5 year extended warranty free of charge.

Any unit purchased during the promotion period will automatically be registered with EPSON by Cablers.

This offer extends the standard 3 year PROJECTOR warranty to 5 years.

The projector lamp warranty remains as 1 year or 1,000 hours as standard. Public sector customers can register for a lamp warranty extension from 1 year to 3 years at no extra cost at www.epson.co.uk/lamp-warranty

This offer is only available while stocks last.

 

Contact our education team for details.

60wi2.ashx

SMART LightRaise™ 60wi2 to launch later this month (June)

My last Cablers post for interactive projectors has had quite a few views which indicates that schools are seriously considering interactive projectors as viable option for delivering multimedia resources in the classroom.

Steljes will be adding the new SMART LightRaise 60wi2 interactive projector to the product range in June allowing Cablers to provide you with a greater choice of interactive projector models this summer.

The new SMART LightRaise 60wi2 should captivate users, providing interactivity on virtually any solid flat surface or dry erase board. The improved model is brighter at 3000 lumens and enables up to four people to simultaneously write, touch and interact within the inclusive SMART Notebook collaborative software (with one year SMART Notebook Advantage subscription also included). The unit also introduces compatibility with the Crestron® RoomView® room management system.

The new unit will complement the existing SMART LightRaise 60wi Interactive projector, which provides a dual touch experience at 2500 lumens brightness.

If you have not read my previous blog about interactive projectors you can find it here.

For details contact our helpful education team.

Promethean provide some great options with their interactive whiteboards

The other prevalent interactive white board Cablers supply to schools are from Promethean who have also refreshed their range recently. (You can read my first post about Interactive Whiteboards here.)

promethean-activboard 500                      Promethean-ActivBoard-500-Pro

They come in three different varietys which are the Activboard500 Pro, Activboard300 Pro and the new entry level ActivboardTouch. Promethean no longer supply the Activboard100 to UK schools. Each  of these Activboards is then offered in a range different sizes to suit all class rooms. (78″ 87″ 95″ 88″) As with most other class room multimedia solutions you can mount these boards to a wall, on a mobile stand or you can opt for a height adjustable option either fixed or mobile. We will be able to advise on the best solution once we understand how you want to use equipment.

Promethean bundle their boards with ActivInspire software.  Using it teachers transform traditional, lecture-based classrooms into learning environments infused with imaginative, interactive experiences that captivate students’ attention while granting them the freedom to take ownership of their achievement. Designed to foster collaboration and active learning, ActivInspire empowers users to blend real-time assessment and real-world experience into the learning process.

ActivInspire provides you with everything you need to create differentiated lessons filled with rich, hands-on activities in a fraction of the time. With it you will simplify lesson preparation and delivery. Its intuitive interface allows teachers to easily create lessons, enhance collaboration and engage students through interactive tools.  With curriculum-based templates and an assortment of tools, images and activities, ActivInspire provides you with all the building blocks you need to create an interactive learning environment. Connect with Promethean Planet, one of the world’s largest online educator communities, to discover a wide variety of free resources for use in the classroom.

Although you can order your Promethean board to be bundled with one of Prometheans own brand projectors, either short throw, ultra short throw or extreme short throw. We would recommend that you speak to your installer about having your board supplied with a projector that has a dedicated education warranty from a third party such as Epson. It will often save you money and it allows you more freedom to specify which connections you want with your installation that will best suit your existing class room equipment and the new technology coming through.

Promethean utilise capacity resistive touch technology for their board control which senses a pen or finger with infra red. What ever ActivBoard you pick it will require installation by a Certified Promethean Installer like us here at Cablers.

Why not give us a call on  01787 221166 for some friendly advice about your class room multimedia options.

We can also help get the most out of your IT investment by training your staff to use Activinspire.

(Please see the Promethean board comparison chart below)

Product Comparison

 

ActivBoard 500 Pro

ActivBoard 300 Pro

ActivBoard Touch

Installation Options Mount, Adjustable, Fixed, Mobile Mount, Adjustable, Fixed, Mobile Mount
Board Sizes 78″, 87″, 95″ 78″, 87″, 95″ 78″, 88″
Dual User Yes Yes   Yes
Dependent upon application software and operating system
Types of Interactivity Touch and ActivPen ActivPen Touch
Integrated Speakers and Amps Yes Yes Add ActivSound System
Wireless Connection Option Add Wireless Upgrade Pack  –
Two USB Ports Yes Yes  –
Software Included ActivInspire Professional Edition or  Promethean ActivOffice;
Promethean Apps
ActivInspire Professional Edition or  Promethean ActivOffice ActivInspire Professional Edition
Operating Systems Windows, Mac, Linux Windows, Mac, Linux Windows
Standard Warranty Three Years * Three Years * One Year *

 

 

* Extended Warranty available. Terms and Conditions apply.                                             http://www.prometheanworld.com/gb/english/education/products/

 

 

 

 

Cablers are an Official Epson Partner

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Print

Cablers are pleased to announce that our status as an invited member on the Official Epson Partner Program continues in 2014.

About Epson
Epson is a global imaging and innovation leader whose product line up ranges from inkjet printers and 3LCD projectors to sensors and other micro devices. Dedicated to exceeding the vision of its customers worldwide, Epson delivers customer value based on compact, energy-saving, and high-precision technologies in markets spanning Education, enterprise and the home to commerce and industry.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 75,000 employees in 97 companies around the world, and is proud of its ongoing contributions to the global environment and the communities in which it operates. To learn more about Epson, please click here.
Why we partner Epson
Epson occupy the number one market position in Europe for projector sales, largely due to technologies like their 3Lcd projector engine which delivers superior results that the competition find hard to match. Well sell and install a lot of projectors and its our experience that Epson also offer one of the best projector education warranties out there and they back it up with a level of customer service that needs to be commended.
By working more closely with the market leader we will be able to pass on to our customers more of the feature rich technologies that will allow your school or business to work better. We will also have an opportunity to sell these Epson products a significant competitive advantage, which we will be passing straight on to our customers.

Epson product

 
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