SMART – BENQ – EPSON – NEC – ROTH – PROMETHEAN – Warranty Procedures for 2015

Vendor Warranty Information

Cablers are fully committed to our customers, and we believe this commitment should not stop once the sale has been made.

Cablers have a warranty agreements with all of our vendors, providing our customers with peace of mind when purchasing any item from us. As a reseller, the vendor warranties give Cablers the opportunity to offer our customers reassurances and guarantees that, should there be a technical issue with their purchase, there is an official support procedure to rectify the problem.

 

Cablers also have our own team of support staff and a dedicated support portal which can be accessed here: http://support.cablers.co.uk/ Or by emailing us at: support@cablers.co.uk

Support portal

Through the Cablers support portal you can register any fault and track its progress until it has been rectified to your satisfaction. Cablers will of course do all that we can to help you pursue your in warranty claims but we are also here to help assist with your out of warranty products too and we have a team of trained and fully qualified engineers and technicians available for on-site call outs to assist with all your audio visual and IT related issues.

Below you will find some helpful contact details to assist you with any warranty claim you may need to make. If the manufacturer you need is not listed please contact our customer service team on: 01787 221166 or email support@cablers.co.uk and we will provide you with the details you require.

 

 

 

 SMART Warranty      Smart extraordinary made simple Steljes technology with purpose

An excellent range of SMART warranties are available through Steljes

SMART provides a return-to-base warranty but with the Steljes warranty services, you gain the advantage of a free upgrade to an onsite warranty.

Please contact the Steljes warranty support team who will be able to assist you with any queries on 08450 747007 or alternatively email: warranty@steljes.co.uk

Contact Steljes About Your SMART Warranty
Their expert team are happy to help. Just pick up the phone

Steljes support helplines are open between 9am–5.30pm Monday-Friday (excluding holidays).

Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

Education: 08450 724999
Corporate: 08450 724888
From Ireland: +353 (0) 1 6464000

BenQ Warranty    Benq logo

BenQ provide a 3 year onsite warranty for their projectors and interactive Flat Panels.

Please contact Steljes regarding faulty products on 08450 724999 or email service@steljes.co.uk

 Please have the serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

 

 

Epson Warranty          Epson logo

Please contact Epson regarding faulty products on 0871 4237766

Please have the model and serial number of the product when you call or email  to ensure Epson can assist with your warranty claim.

 

 NEC Warranty     NEC logo

Please contact NEC regarding faulty products on 0870 120 1160 or email the team on ukcrtlcd@emea.nec.com

Please have the model and serial number of the product when you call or email  to ensure NEC can assist with your warranty claim.

Roth Warranty      Roth logo

Roth provides a 3 year return to base warranty

​Please contact Roth AV Ltd regarding faulty products on 01753 682782 or email: support@rothaudio.co.uk

Please have the model and serial number of the product when you call or email  to ensure Roth can assist with your warranty claim.

VIVIDtouch Warranty               Vividtouch logo

All VIVIDtouch interactive flat panels are covered by a ​5 year onsite warranty as standard

Please contact Steljes regarding VIVIDtouch faulty products on 08450 724999 or service@steljes.co.uk

Please have the model and serial number of the product when you call or email  to ensure Steljes can assist with your warranty claim.

HITACHI Warranty      Hitachi logo

Hitachi provide a 3 year de/re-install hardware warranty, as well as a lamp warranty.

Please contact Hitachi regarding faulty products on 01684 290000 or email the team on: Service.admin@equinox.co.uk

Please have the model and serial number of the product when you call or email  to ensure Equinox can assist with your warranty claim.

Promethean Standard Warranty & ActivCare      Promethean logo

Promethean offers two warranty options, including:

ActivCare Standard Warranty: Their basic warranty offering, automatically provided for all Promethean products
ActivCare+: Their Premium purchasable warranty extensions and enhancements available for registered Promethean products

Technical Support Number  0844 249 2077

Open: 08:30 – 17:30

ActivCare Standard Warranty

The Standard Warranty is a basic warranty offering, automatically provided for all non-registered Promethean products.

Promethean hardware products should be registered to obtain a certificate and upgrade to on-site warranty.  Registration starts the warranty from the date of installation and lets you take advantage of toll free telephone numbers.  Registration must take place through Promethean’s Registration Portal within 90 days of the date of installation or set up.

In order to provide quality support, Prometheans Customer Support team will need the product serial number and/or the proof of purchase. They offer free online support through their Knowledgebase, as well as access to telephone support charged at a national call rate (where geographically available).

Please note:

Priority support lines are available for holders of registered products. Please refer to your ActivCare warranty documentation for access details.

Email support will be available throughout by visiting www.prometheankb.com and completing the “Contact Us” form.

The Standard Hardware ActivCare Warranty accompanies all products shipped from Promethean.

To see all Cablers products and services
visit our website cablers.co.uk

 

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Cablers Ltd
The Business Centre
Earls Colne Business Park
Earls Colne
Essex
CO6 2NL